Recruiting Help for Commodity Positions
No one would argue that a new VP of Sales or Operations is a key hire. After all, they probably have a hefty six-figure salary and will manage hundreds of staff members. The impact of a bad hire is potentially very high.
Compare that to a commodity role like a call center agent: one person out of a team of 30 or 40, their salary is (likely) nowhere near six figures, and there’s always another one in the pipeline if they don’t work out.
The reality behind this comparison has one important factor though – volume. I believe that because these roles are seen as commodities the whole approach has been oriented to match. However, if you look at call center metrics, every 10% of turnover roughly equates to 1% loss in company revenue. Call center turnover goals are usually around the 40% mark, with actual turnover closer to 70% and worst examples at more than 100%: that’s a lot of revenue left on the table.
Arguably, it’s a more impactful problem to solve IF there was a way to scale the solution. In other words, fractionalize the amount of effort per person, but have the same level of success per hire as an executive candidate. Well, there is a way and it requires nothing other than a focus on the key habits and behaviors of what makes people successful in commodity roles. These behaviors define the way we work, and how we are likely to fit in the unique and diverse environments of individual companies and roles. Those behaviors have the same impact on performance regardless of whether your salary is $190,000, $90,000, or $9/hour!
So, it’s okay for recruiting companies to want to focus on the elite positions in organizations, but there’s no reason not to provide automated solutions for the masses also. After all, they may have a bigger impact on revenue overall!
At the end of the day, each team member is critical to the success of any business, regardless of rank, function, etc.
Adrian Wood is the Co-Founder of Shadowmatch USA, partnering with companies to build better teams through powerful behavior-based team development, employee development and recruiting and talent deployment solutions. Wood has advised major clients including Bimbo Bakeries, Cisco, Citrix, Sprint and many others that excellence in the workplace is about behaviors, not personality. Follow him @aw_shadowmatch or Shadowmatch USA @ShadowmatchUSA on Twitter; like his company on Facebook; subscribe to their blog; or email him directly at adrian.wood@shadowmatchusa.com.
We’ve been spotlighting and sharing helpful recruiting and placement resources for both our client companies and our employment candidates for years. Please use our search tool to find a topic relevant to your employment needs, or choose from our list of topics below.
Recent Posts
Categories
- Applying for a Job
- Career Change
- Community
- Creative
- Dallas Employment Trends
- Dallas Job Candidates
- Employers
- Financial Tips
- Finding Opportunities
- Fun For Working Moms
- General
- Hot Jobs
- Hot Jobs & Companies
- Hybrid Work
- Insights
- Interviewing
- Progressive Thinking About Non-traditional Hiring
- Re-entering the Workforce
- Recruiter Relationships
- Remote Work
- Reputation Management
- Resume Rules
- Staying Sharp Till You are Ready
- Time Management
- Tools to Know
- Uncategorized
- What We Love About Dallas
- Work-Life Balance
- Work-Life Balance Tools
- World
Tags
Archives
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- October 2022
- August 2022
- July 2022
- April 2022
- March 2022
- January 2022
- October 2021
- August 2021
- July 2021
- June 2021
- May 2021
- March 2021
- February 2021
- January 2021
- December 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- March 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- February 2018
- January 2018
- November 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- May 2016
- June 2015
- May 2015
- April 2015
- March 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
Categories
- Applying for a Job
- Career Change
- Community
- Creative
- Dallas Employment Trends
- Dallas Job Candidates
- Employers
- Financial Tips
- Finding Opportunities
- Fun For Working Moms
- General
- Hot Jobs
- Hot Jobs & Companies
- Hybrid Work
- Insights
- Interviewing
- Progressive Thinking About Non-traditional Hiring
- Re-entering the Workforce
- Recruiter Relationships
- Remote Work
- Reputation Management
- Resume Rules
- Staying Sharp Till You are Ready
- Time Management
- Tools to Know
- Uncategorized
- What We Love About Dallas
- Work-Life Balance
- Work-Life Balance Tools
- World
Recent Comments