Salesforce Business Analyst

Dallas, TX

Contract

Home/Office Hybrid

Administrative

Recruiter: Kristen Watson

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***Contract Opportunity****

We're looking for a sharp, curious Salesforce Business Analyst who thrives at the intersection of technology and business strategy. In this role, you won't just maintain a platform — you'll be a trusted partner who transforms how our teams work, surfaces insights that drive decisions, and builds solutions that scale. If you love digging into complex problems, translating them into elegant technical solutions, and seeing your work make a real impact, this is your seat at the table.

What You'll Do

You'll own the full lifecycle of Salesforce solutions — from gathering requirements to delivering polished, production-ready configurations. Day to day, that means:

Partner closely with business stakeholders to analyze needs, define requirements, and architect solutions that align with organizational goals and platform standards
Lead discovery and design sessions, identifying root causes and recommending viable, well-scoped solution paths with honest effort and value estimates
Collaborate with Technology teammates to ensure seamless integration between Salesforce and the broader technology ecosystem
Manage solution delivery end-to-end — on time, within scope, and within budget — while proactively surfacing risks and issues before they become blockers
Create and maintain high-quality documentation: requirements, process flows, technical specifications, and testing artifacts
Serve as a go-to communicator and escalation point for customers and key stakeholders, translating technical complexity into clear, actionable language
Stay current on Salesforce releases, ecosystem developments, and emerging best practices — and bring that knowledge back to the team
Mentor colleagues on both the technical and business dimensions of the platform, building team capability over time

What You Know

Business analysis and process modeling
Software development methodologies (Agile, Waterfall, iterative)
Salesforce platform architecture and configuration
Requirement documentation and technical specifications
Risk monitoring and scope management
Stakeholder communication at all levels

What You Can Do

Break down ambiguous, medium-to-large problems and recommend clear solutions
Manage multiple workstreams simultaneously without dropping the ball
Build trust with both technical and non-technical audiences
Write concisely and precisely — from quick Slack messages to formal specs
Prioritize ruthlessly and execute with a sense of urgency

Qualifications

Required:

Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field — or equivalent practical experience
Intermediate-to-advanced experience in IT operations, systems/software development, or a related technical discipline
U.S. work authorization (per the Immigration Reform Act of 1986)

Nice to Have:

Salesforce Business Analyst certification or equivalent hands-on platform and analysis experience
Experience in a customer-service-driven or matrixed team environment
Background in mentoring or knowledge-sharing with junior team members

Work Environment & Logistics
This is a fully remote, 12-month contract engagement. You'll work from wherever you do your best thinking, with occasional travel possible based on Technology Department needs. Standard home office setup required — but the problems you'll solve are anything but ordinary.

We are an equal opportunity employer committed to building a diverse and inclusive workplace.