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***Contract Opportunity****

We're looking for a sharp, curious Salesforce Business Analyst who thrives at the intersection of technology and business strategy. In this role, you won't just maintain a platform — you'll be a trusted partner who transforms how our teams work, surfaces insights that drive decisions, and builds solutions that scale. If you love digging into complex problems, translating them into elegant technical solutions, and seeing your work make a real impact, this is your seat at the table.

What You'll Do

You'll own the full lifecycle of Salesforce solutions — from gathering requirements to delivering polished, production-ready configurations. Day to day, that means:
 

• Partner closely with business stakeholders to analyze needs, define requirements, and architect solutions that align with organizational goals and platform standards
• Lead discovery and design sessions, identifying root causes and recommending viable, well-scoped solution paths with honest effort and value estimates
• Collaborate with Technology teammates to ensure seamless integration between Salesforce and the broader technology ecosystem
• Manage solution delivery end-to-end — on time, within scope, and within budget — while proactively surfacing risks and issues before they become blockers
• Create and maintain high-quality documentation: requirements, process flows, technical specifications, and testing artifacts
• Serve as a go-to communicator and escalation point for customers and key stakeholders, translating technical complexity into clear, actionable language
• Stay current on Salesforce releases, ecosystem developments, and emerging best practices — and bring that knowledge back to the team
• Mentor colleagues on both the technical and business dimensions of the platform, building team capability over time

What You Know Business analysis and process modeling Software development methodologies (Agile, Waterfall, iterative) Salesforce platform architecture and configuration Requirement documentation and technical specifications Risk monitoring and scope management Stakeholder communication at all levels

What You Can Do Break down ambiguous, medium-to-large problems and recommend clear solutions Manage multiple workstreams simultaneously without dropping the ball Build trust with both technical and non-technical audiences Write concisely and precisely — from quick Slack messages to formal specs Prioritize ruthlessly and execute with a sense of urgency

Qualifications

Required:

• Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field — or equivalent practical experience
• Intermediate-to-advanced experience in IT operations, systems/software development, or a related technical discipline
• U.S. work authorization (per the Immigration Reform Act of 1986)

Nice to Have:

• Salesforce Business Analyst certification or equivalent hands-on platform and analysis experience
• Experience in a customer-service-driven or matrixed team environment
• Background in mentoring or knowledge-sharing with junior team members

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