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Some people see a task that didn’t get completed by the end of the day and wait to complete it the next day. You spot it, take ownership, and complete it. If that’s you, and you also like coaching a team that gets the job done right and on time, keep reading. This North Dallas, hybrid role leads a collaborative team that administers vehicle warranty arbitration cases, where accuracy, deadlines, and fairness all matter at once. If you're a hands-on leader who likes rolling up your sleeves alongside your team, this is a rare find.About the Opportunity
Our client is a well-established, completely neutral administrator of consumer warranty arbitration programs. Their team is the trusted keeper of the record: they receive, protect, and distribute evidence and case materials among consumers, manufacturers, and arbitrators. Accuracy, confidentiality, and fairness are the whole job.
As Team Lead, you'll guide a team of Case Administrators and report to the Director of Operations. You'll lead the team, handle escalations, and keep a caseload of your own, so you stay close to the work and the people doing it.
What You'll Do —
- Coach, train, and support a team of Case Administrators, including onboarding new hires
- Serve as the go-to resource for escalated customer issues, complex disputes, and time-sensitive scheduling questions
- Carry an ongoing caseload and pitch in on frontline work whenever the team needs it
- Review case files for quality and compliance with program rules, and help fix recurring issues at the root
- Keep workloads balanced and cases moving on time
- Report on team performance and hold regular one-on-ones
- Recommend process improvements, including smart use of new technology and AI tools
Must-haves:
- Experience administering cases or workflows in dispute resolution, arbitration support, legal operations, compliance operations, or another process-driven environment where documentation and deadlines matter
- Experience managing people (a formal supervisor title is not required, but you've done the work)
- A hands-on leadership style and a willingness to do the same work as your team
- Exceptional attention to detail, organization, and reliability
- Comfort handling confidential documents and sensitive information
- Experience working within detailed procedures or compliance requirements
- Clear, professional, calm communication skills
- Openness to learning AI tools (curiosity matters more than current skill)
- Bachelor's degree
Nice to have:
- Background in arbitration, mediation, or dispute resolution
- Experience as a paralegal or legal assistant, or in insurance or title work (these backgrounds translate well)
- A true hybrid schedule: in the office Monday and Tuesday, remote Wednesday, Thursday, and Friday
- A beautiful office in North Dallas with easy access to major roadways and free garage parking on site
- A firm that embraces AI technology, so you'll have the opportunity to learn and grow your skills as the firm grows
- A calm, collaborative culture where you're trusted to get the job done
- Health insurance subsidized for employee, spouse, and family coverage
- Full home office setup provided, including up to two monitors
If you want to lead a team that values getting it right over looking busy, we'd love to hear from you.
Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.