Technical Operations Analyst - 3rd Shift
This position comes with a competitive salary/bonus/benefits package/stock options, must live in the DFW area and able to commute to their Irving, Texas based location.
- Hours 12am-8am – midnight shift
What you will do:
- Monitor the technical infrastructure of the organization including servers, storage, networks, applications, databases, power, network, production systems such as hash rate, data sets, ML, and AI workloads.
- Support multiple sites in improving production rates and machine online times and track project statuses and priorities.
- Respond to technical incidents, solve issues, and restore service to normal operating conditions. Escalate when necessary.
- Perform routine maintenance activities, including system backups, updates, and security patches.
- Conduct regular system health checks and identify areas for optimization or improvement.
- Collaborate with other IT teams to ensure alignment of technical infrastructure with business needs and goals.
- Develop and maintain technical documentation, including standard operating procedures, incident reports, and system diagrams.
- Provide technical support for projects, including hardware and software deployments, system upgrades, and migrations.
- Monitor and analyze system performance metrics and provide recommendations for improving system efficiency and effectiveness.
What you will bring:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2+ years of experience in a technical operations or IT Analyst role.
- Knowledge of enterprise-level technical infrastructure, including servers, storage, networks, applications, and databases.
- Familiarity with system maintenance activities, such as backups, updates, and security patches.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills and the ability to work effectively in a team environment.
- Ability to work in a fast-paced, dynamic environment with tight deadlines and changing priorities.
We are an equal opportunity employer who values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.